Thanks for Shopping with Lopita!

We’re dedicated to delivering products you’ll love. But if for any reason your order didn’t meet expectations, we’re here to help. Please review our return and refund policy below.

Return Policy Overview

  • Returns must be initiated within 20 days of delivery.
  • Only unused items in their original condition and packaging are eligible.
  • Don’t forget to include proof of purchase.
  • Final sale and non-returnable items are not eligible for return.

How to Return an Item

  1. Request a Return Authorization

Email us at [email protected] with your order number and reason for return. We’ll issue an RMA (Return Merchandise Authorization) number.

  1. Package Your Return

Carefully repack the item to avoid damage in transit. Include all original parts, accessories, and your receipt. Make sure the RMA number is clearly visible on the outside of the package.

  1. Send It Back to Us

Ship your return to the location most convenient for you:

  • Vietnam: 26 Tran Xuan Soan, Dong Tho, Thanh Hoa 40000, Vietnam.
  • USA: 1228 Cornerway Blvd, San Antonio, TX 78219, United States.

Please note: return shipping costs are your responsibility and are non-refundable, unless it’s a case of product defect or shipping error.

Refund Details

  • Once we receive your return, we’ll inspect it for eligibility.
  • Approved refunds are processed within 5 business days.
  • Refunds will go back to your original payment method. Depending on your bank, it may take extra time to reflect in your account.

For Defective or Incorrect Items

If you received a faulty or wrong item, don’t worry — we’ll cover all return shipping costs and provide a full refund or replacement.

Need Help?

If you have questions or need support at any stage, just reach out to us at [email protected] . We’re always here to assist you.